General Terms and Conditions (Purchase)
PBT Hungary Kft.
1. Introductory provisions
1.1. PBT Hungary Kft. (hereinafter referred to as Service Provider) regulates in these General Terms and Conditions (hereinafter referred to as Business Rules or GTC) the conditions related to the supply of goods provided on the website https://shop.pbtfencing.hu/ and its use, the rights and obligations of the Service Provider and the person entering or wishing to enter into a contractual relationship with it (hereinafter referred to as Customer, Buyer).
1.2. Before placing an order in the Hungarian language webshop of PBT Hungary Kft., by clicking on the checkbox on the website, the customer declares that he / she accepts these business rules and is aware of the order process and has read these business rules and data management information before placing the order. and accepts the contents. The Customer may not start placing the order without opening the linked GTC and Data Management Information and getting to know the content of the documents.
1.3. The Service Provider and the Buyer enter into a sales contract, which is governed by the provisions of Hungarian law, the concluded contract is a written contract, it is not registered by the Service Provider, it is not subject to any code of conduct.
1.4. PBT Hungary Kft. reserves the right to change the terms and conditions of the purchase freely, in part or in whole, at any time, however, the changes may not be retroactively affected by the changes already placed. The Service Provider excludes its liability for amendments to the business rules to the extent permitted by law.
1.5. Details of the Service Provider:
- Company name and address:
PBT Hungary Kft.
1139 Budapest, Teve utca 9/D
- Court of Registration, company registration number: 0109667141
- Seat: 1139 Budapest, Teve utca 9/D
- Tax number: 12335990-2-41
-Address, phone number and e-mail address of customer contact:
1139 Budapest, Teve utca 9/D,
-Name and address of the hosting provider:
1181 Budapest, Csontváry K.T utca 2. 4 em.12
2. The Order
2.1. In our Hungarian web store we can only accept orders addressed to the territory of Hungary. Customers living abroad can buy from us through our international web store if they do not have an exclusive PBT representative in their country.
2.2. Registration is required to order online. Registration must be activated before the first purchase. You can do this by using the link in the email sent to the email address you provided.
2.3. After logging in, select the desired products and any other conditions associated with them. These products will be added to your virtual cart.
2.4. Enter your billing and shipping address at the end of your purchase. As a next step, please indicate your payment method and proceed. After accepting the General Terms and Conditions, you can confirm your order with the „Confirm Order” button.
2.5. We will confirm your order to you immediately by e-mail.
2.6. When ordering, please always pay attention to selecting the right sizes and quantities.
2.7. The order cannot be paid immediately.
2.8. We try to confirm the arrival of your order immediately and then the fulfillment (payability) of your order by e-mail within 48 hours by adding the delivery cost to the final amount of the order and informing our qualified customers about their rights according to legal regulations. If you have any questions about your order, we will contact the Customer by phone before confirming. Orders placed on Fridays will be available no later than the following week on Monday or if there is an official holiday on the day (s) following the delivery, we can confirm this to our Customers within two working days of their expiry.
2.9. Orders placed in our Hungarian webshop can be delivered only to Hungary. Delivery charges in Hungary: In case of credit card and transfer payment, the freight cost is HUF 2,000. In case of cash on delivery, the freight cost is HUF 2,700. In case of purchase over HUF 40,000, delivery is free.
Orders placed in our international webshop can be delivered to those destinations where PBT has no exclusive dealership.
International delivery charges: individually estimated once the order placed and manually added to your order within few days. After that you can decide to proceed with the purchase or decline the order.
2.10. In the case of a credit card purchase, you can pay immediately upon receipt of the confirmation. In case of a transfer, we will send you our Request for a fee. Once payment has been made, we will begin processing your order. In case of cash on delivery, the final amount increased by the indicated freight cost will be invoiced and sent with the goods.
2.11. After confirming the order, we can only accept the change if the package is not yet closed. For out-of-stock sizes, changes are possible until production begins.
2.12. PBT Hungary Kft. shall not be liable in any form for any errors or damages resulting from incorrect or false information, all liability shall be borne by the customer (e.g. incorrect address, incorrect product quantity, or other product information).
2.13. PBT Fencing Store reserves the right not to ship a package without a telephone or email consultation if there is a question regarding the order.
3.1. The prices of the products that can be ordered from the website are indicated in Hungarian forints, they include the value added tax, but not the delivery costs.
3.2. We reserve the right to change the prices of products that can be ordered from the website, provided that the change takes effect at the same time as it appears on the website. However, the change does not affect the purchase price of products already ordered.
3.3. If, despite all the diligence of PBT Hungary Kft., an incorrect price is posted on the surface of the web store, e.g. if the price of the product is "0" HUF or "1" HUF is significantly different from the well-known, generally accepted or estimated price of the product, or due to a system error, PBT Hungary Kft. is not obliged to deliver at a recognizably erroneous price, but may offer delivery at the correct price, in the knowledge of which the Buyer may maintain or withdraw its intention to purchase.
4. Terms of delivery
4.1. Our prices do not include transport costs, which may be referred to in the following subparagraphs.
4.2. Orders placed in our Hungarian webshop can be delivered only to Hungary. Delivery charges in Hungary: In the case of credit card and transfer payments, the freight cost is HUF 2.000. In the case of cash on delivery, the freight cost is HUF 2.700. Free delivery is required for purchases over HUF 40.000 (i.e. forty thousand forints).
Orders placed in our international webshop can be delivered to those destinations where PBT has no exclusive dealership.
International delivery charges: individually estimated once the order placed and manually added to your order within few days. After that you can decide to proceed with the purchase or decline the order.
4.3. In the case of credit card and transfer payments, we can only send your order after payment.
4.4. The date of dispatch depends on the quantity ordered, the extra products and the number of orders received before the given order.
4.5. We reserve the right to make partial deliveries (unless otherwise possible).
4.6. Delivery deadline: The processing of the order (the deadline for the fulfillment of the order) is usually 2 (two) working days (the order placed on the same day is the order placed and received by 10.00 a.m. on the working das, so the orders received after that will only be processed on the next working day.) The contract of the parties is concluded when the Service Provider confirms the fulfillment of the Customer’s order to the Customer and this is received by the Customer. Unless otherwise agreed by the Parties, the Service Provider is obliged to make the product available to the Buyer without delay, but no later than within thirty days after the conclusion of the contract. The starting date of the delivery deadline is the working day following the sending of the e-mail confirming the payment of the order to the Customer.
4.7. From the moment PBT Hungary Kft. delivers the package to the delivery company, it cannot take responsibility for the delivery of the order within the time specified in the confirmation e-mail, but if necessary, it will do its utmost for the delivery company to comply with the delivery time.
4.8. Both the Buyer who qualifies as a consumer and our Customers who do not qualify as consumers (associations, companies) are obliged to act in good faith and cooperate in the performance, therefore they are obliged to make sure without delay, in the presence of the courier, that the packaging of the delivered product is intact. In this case, the Buyer is obliged to refuse to accept the package and to draw up a report with the courier, as well as to indicate the case to PBT Hungary Kft. If the Buyer does not require the courier to take a report despite the damaged (crushed, dented, torn) packaging, he / she is obliged to take a photo of the packaging on the day of receipt and to open it and inspect the product (for qualitative and quantitative compliance). In this case, i.e, when it turns out that not only the packaging was damaged, but also the product was damaged during delivery by the courier service, there is no subsequent, undocumented report on the product (without the report made by the courier or a photo taken by the buyer on the day of receipt). Complaints from non-consumer Customers will not be accepted by the Service Provider later in this case under any circumstances. The Buyer is also obliged to notify PBT Hungary Kft. immediately if the courier company may not have agreed to take minutes. Our corporate customers are obliged to make this indication to us in writing.
4.9. The cost of resending due to delivery due to the fault of the Buyer shall be borne by the Buyer in all cases.
4.10. The Service Provider shall not be liable for the risk of damage upon receipt of the Product, so the Service Provider shall not be liable for any defects that arise or occur after receipt. If the Product is not received by the Buyer for the second time for reasons attributable to him / her, the package will be returned to the Service Provider, who will then cancel the issued invoice and return the prepaid purchase price to the Buyer, less the cost of unsuccessful delivery.
5.1. In case of extra sizes and needs, we will charge a separate amount, which will be automatically added to the price.We will always inform the buyer during the purchase process, before placing the order.
5.2. Payment methods:
5.2.1. Credit card payment: Upon payment, once the card information is provided and confirmed by the bank, the amount will be deducted. Our bank’s virtual POS terminal accepts the following cards: the Maestro bank card issued by K&H Bank Zrt. and the VISA Electron issued by any bank, as well as embossed Visa, EC/MC, JCB cards and internet cards.
Credit card security: As soon as you enter the part of the website where you need to enter your card information, the page will redirect you to a SECURE server. Int he URL bar of our search engine you will find a website starting with https://, but not the used one with http://, which means the secure internet zone. You will also see a padlock in the bottom row of the search engine window. These pages are GUARANTEED SAFE. There is no way for a third party to see the data entered.
5.2.2 Cash on delivery: In this case, the ordered products must be paid for by the supplier upon receipt. Please note that each delivery company will incur some additional charges for the cash on delivery method. This amount depends on the value of the products ordered.
5.3. We cannot accept partial payment
6. Right of withdrawal for Buyers who qualify as consumers
6.1. The Buyer, who qualifies as a consumer, has the right to withdraw without justification in the case of a contract of sale of products, within fourteen (14) days following the delivery by the consumer or a person designated by him / her, third party other than the carrier of, concerning
- the product or, if different products are supplied at different times, for the last product supplied,
- the order of product consisting of several lots or pieces, for the last lot or piece delivered,
- if the product is to be supplied regularly within a specified period, the first service.
The consumer may also exercise his / her right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
6.2. In the light of the above, in the event that the customer qualifies as a consumer and changes his / her mind following the delivery of his / her order, or does not accept the purchase price or the cost of transport sent back to the shipment, has the right to cancel the purchase. In the case of card payment, by indicating this to the Service Provider in a letter to the Service Provider’s address or to the telephone number 06-1-329-0683.
6.3. Within 14 working days after receipt of the product, the Buyer, who qualifies as a consumer, may also withdraw from the purchase without giving reasons. You must indicate this in writing by e-mail to email@example.com. In this case, after the return of the goods, PBT Hungary Kft. is obliged to refund the full amount paid by the Buyer as consideration immediately, but no later than within 14 days of becoming aware of the withdrawal.
6.4. If the Customer, who qualifies as a consumer, wishes to exercise his / her right of withdrawal, he / she must send a clear statement of his / her intention to withdraw to the Service Provider by post or electronically, using the contact details provided in the introductory provisions of these GTC. also the sample document entitled “Declaration of Withdrawal” in Annex 1 of these GTC. In the latter case, the Service Provider shall immediately confirm the receipt of the consumer declaration. It is the Buyer’s responsibility to prove that he / she has exercised his / her right of withdrawal in the manner and at the time specified herein.
6.5. If the Buyer withdraws, he / she shall immediately, but not later than fourteen (14) days from the date of notification of the withdrawal, in full (ie with accessories, components and complete documentation), undamaged, clean and, if possible, in its original packaging, or failing that, return it carefully packaged to the Service Provider. If possible, please return it in the original box, but in any case in packaging that is suitable for preserving the product. The Buyer is obliged to act carefully during packaging.
6.6. The return is considered completed if the Buyer sends the product to the Service Provider before the deadline. The Buyer shall bear the direct cost of returning the Product. The Service Provider does not undertake to return the product (s) or to bear the costs of the return. The Service Provider will not accept the package returned by cash on delivery.
6.7. If the Buyer withdraws from the contract concluded with the Service Provider in accordance with these GTC, the Service Provider shall refund the full amount paid by the Buyer as consideration immediately, but no later than within fourteen (14) days of becoming aware of the withdrawal. The refund will be made in the same way as the payment method used by the Buyer. With the express consent of the Buyer, the Service Provider may use another method of payment for the refund, but the Buyer may not be charged any additional fees as a result. If the Buyer specifically chooses a mode of transport other than the least expensive standard mode of transport, PBT Hungary Kft shall not be obliged to reimburse the resulting additional costs.
6.8. A a távollevők között kötött szerződésekről szóló 45/2014. (II.6) Kormányrendelet értelmében az áru visszaszolgáltatásával kapcsolatban felmerült költségek elállás esetén a Vevőt terhelik.
6.9. It is only possible to return the package to our store. PBT Fencing shop, 1139 Budapest, Teve u. 9/D.
6.10. PBT Hungary Kft. is obliged to reimburse the full purchase price to the customer only in the event of the return of an undamaged, complete product. The Buyer shall be liable for any depreciation resulting from use in excess of the amount necessary to determine the properties and operation of the product, which shall be reimbursed to PBT Hungary Kft.
6.11. The Service Provider may withhold the amount of the refund until the Customer has returned the Product or has confirmed beyond a reasonable doubt that it has been returned.
6.12. The Buyer may not exercise the right of withdrawal in particular
a) after the performance of the entire service (e.g. our painting service), if the Service Provider started the performance with the express prior consent of the Buyer and the Buyer acknowledges that he / she loses his / her right of termination after the performance of the entire service;
b) in the case of a non-prefabricated product which has been produced on the consumer’s instructions or at his / her express request, or in the case of a product which is clearly customized for the consumer;
c) in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;
d) in the case of a product which, by its nature, is inseparably mixed with another product after delivery.
7. Liability for material defects
7.1. In the event of faulty performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In case of purchasing an unused (new) product purchased within the framework of a consumer contract, the Buyer may assert his / her warranty claims for the product within a limitation period of 2 (two) years from the date of receipt, for product defects that already existed at the time of delivery (eg manufacturing defect, material defect, inclusion). Beyond the 2 (two) year limitation period, the Buyer can no longer enforce its warranty rights for the supplies. In the case of a contract not concluded with a consumer, the right holder may assert his / her warranty claims for supplies within 1 (one) year from the date of receipt.
7.2. In the case of used products, the Buyer may only enforce its warranty rights in respect of defects that are beyond the defects resulting from the use and have arisen independently of them. In the case of a used product, the Service Provider undertakes a 1 (one) year warranty on supplies to the Customer who qualifies as a consumer, i.e. the Customer may assert his / her warranty claim during the 1 year limitation period. If the used product is defective (e.g. aesthetically defective) and the Customer, who qualifies as a consumer, was informed about this at the time of purchase, the Service Provider is not liable for the known defect.
7.3. The limitation period does not include the part of the repair time during which the Buyer cannot use the thing as intended. For the part of the thing affected by the replacement or repair, the expiration of the supply warranty claim begins again.
7.4. Information on supply warranty rights: Based on your supply warranty claim, the Customer will choose in the following order:
• may require repair or replacement, unless it is impossible to fulfill the chosen warranty right for the supplies or if this would result in a disproportionate additional cost for the Service Provider compared to the fulfillment of another warranty claim; or
• may request a proportionate delivery of the consideration, correct the defect at the Service Provider’s expense or have it repaired by another, or withdraw from the contract if the Service Provider has not undertaken the repair or replacement, or if the Customer is unable to repair or replace it. his / her interest ceased.
7.5. There is no room for cancellation due to a minor error (but can be repaired, for example)
7.6. The Buyer may transfer from the right of warranty for the chosen consumables to another. The Service Provider is obliged to pay the cost caused by the changeover, unless the Service Provider has given a reason for the changeover or the changeover was otherwise justified.
7.7. The Customer is obliged to notify the Service Provider of the error without delay after the discovery of the error. The Buyer is responsible for the damage resulting from the delay in the communication. In the case of a consumer contract, a defect notified within two months of the discovery of the defect shall be deemed to have been notified without delay. In the case of a consumer contract, until proven otherwise, the defect recognized by the consumer within six months of performance shall be presumed at the time of performance, unless that presumption is incompatible with the nature of the thing or the nature of the defect. In such a case, in addition to the notification of the error, it is sufficient to prove (presentation of an invoice or a copy of the invoice) that the Customer has purchased the product (s) from the Service Provider.
7.8. The Service Provider shall not be liable for the warranty of the supplies and the product warranty and guarantee (commonly referred to as “warranty”) presented below, if the Customer already knew and concluded a contract prior to the purchase in accordance with the information provided by the Service Provider. if the defect of the product was caused by the Buyer itself (i.e. the cause of the defect did not exist at the time of purchase).
8. Information on product warranty liability towards Buyers who qualify as consumers
8.1. In the event of a defect in the product sold by the Service Provider to the consumer, the consumer may demand that the Service Provider repair the defect of the product or, if the repair is not possible within a reasonable period of time, without prejudice to the consumer’s interests, replace the product. A product is defective if it does not comply with the quality requirements in force at the time the product was placed on the market by the Service Provider, or if it does not have the characteristics specified in the description provided by the Service Provider.
8.2. Due to the same defect, the Buyer may not claim a warranty for supplies and a warranty for products at the same time. The defect of the product must be proven by the Buyer in the event of a product warranty claim. The Customer may assert his product warranty claim within two years of the product being placed on the market by the manufacturer / Service Provider.
8.3. After discovering the defect, the consumer is obliged to notify the Service Provider of the defect without delay. An error reported within two months of the discovery of the error shall be deemed to have been reported without delay. The consumer shall be liable for any damage resulting from a delay in communication.
8.4. The Service Provider is released from the product warranty obligation if it proves that
• the product was not manufactured or marketed in the course of his / her business or self-employment
• at the time of placing the product on the market, the defect was not recognizable according to the state of the science and technology, or
• the defect of the product was caused by the application of legislation or a mandatory official regulation.
9. Warranty for the customer („Warranty)
9.1. On the basis of point 26 Annex no. I. of the Government Decree no. 151/2003 on the mandatory warranty for certain durable goods, sport equipments are products covered by a mandatory warranty, so they are also subject to the conditions set out below if the Buyer qualifies as a consumer. The Service Provider is released from the warranty obligation if it proves that the cause of the defect occurred after the performance. (eg due to improper use, improper maintenance). Due to the same defect, the consumer may not assert the warranty and guarantee claim or the product warranty and guarantee claim at the same time, otherwise the consumer has the rights arising from the warranty regardless of the rights described in the product and supplies warranty chapters.
9.2. In the case of consumer contracts concluded from 1 January 2021, depending on the purchase value, the term of the mandatory warranty changes in a band, as follows: the duration of the mandatory warranty for sports equipment with a sales price of HUF 10,000 in the case of a selling price exceeding HUF 250,000 but not exceeding HUF 250,000, and three years in the case of sports equipment with a selling price exceeding HUF 250,000. The warranty period starts from the day of delivery of the consumer product to the consumer, it is a forfeiture period.
9.3. Based on the warranty claim of the consumer’s choice
a. repair or replacement, unless it is impossible to perform the chosen warranty or it would result in a disproportionate additional cost to the Service Provider compared to the other warranty claim, taking into account the value of the service in good condition, the seriousness of the breach and the performance of the warranty. harm to the consumer; or
b. may demand a proportionate delivery of the consideration, correct the defect at the Service Provider’s expense or have it repaired by another, or withdraw from the contract if the Service Provider has not undertaken the repair or replacement, or fails to comply with this obligation within 15 days; or his interest in replacement has ceased. However, there is no ground for withdrawal due to a minor error.
9.4. When arranging for repair or replacement, efforts shall be made to ensure that the repair or replacement takes place within a maximum of 15 days, provided that if the duration of the repair or replacement exceeds fifteen days, the Service Provider shall inform the consumer of the expected duration of the repair or replacement. During repair, only new parts may be incorporated into the product.
9.5. If the Service Provider determines during the first repair of the equipment that it cannot be repaired, or if the repair does not take place within thirty days from the communication of the repair request to the Service Provider, the Service Provider shall replace the equipment within eight days, or if the exchange is not possible and the consumer does not require a proportionate reduction of the purchase price, he shall refund to the consumer the purchase price indicated on the receipt or acquittance showing the payment for the product.
9.6. If, within the mandatory warranty period, the equipment fails repeatedly after three repairs and the consumer does not request a proportionate delivery of the purchase price and does not wish to repair or have the product repaired, the Service Provider will replace the equipment within 8 days.
9.7. If the consumer claims a replacement within three working days of purchase (commissioning) due to a defect in the consumer product, the Service Provider is obliged to replace the consumer product, provided that the defect impedes the intended use (and there is no reason to exclude the warranty claim). e.g. improper installation, misuse, etc.).
9.8. The Service Provider is not liable for any damage resulting from faulty or negligent use, handling, improper use or other improper use or non-maintenance of the products after the transfer of the risk of damage. the Service Provider is not liable for defects due to natural wear and tear.
9.10. The guarantee (and the liability and product warranties described above) is not valid in the following cases:
a) unprofessional, grossly negligent, improper handling
b) overload (which means improper use, so it is outside the scope of the Service Provider’s warranty or guarantee liability)
c) faulty installation
d) damage caused by cleaning in a (radical) detergent with a corrosive composition other than that recommended in the instructions for use, non-compliance with the washing instruction
e) normal wear amd tear and when used as intended
9.11. Special terms:
a) PBT Hungary does not guarantee the breakage of the fencing blades. Blades can only be replaced in the event of a material fefect.
b) In connection with the damage caused to the fencing clothing by the fencing blade, the fencing clothing is not covered by the warranty (guarantee) or neither warranty.
c) Blades stored in a humid environment are oxidized. This is not covered by the warranty or guarantee.
d) The lamé made of non-washable material oxidizes over time depending on the wear. This is not covered by the warranty or guarantee.
e) The grate of non-FIE headgear may oxidize. This is not covered by the warranty or guarantee.
f) Abrasion of the sole or leather surface of the fencing shoe is a natural process associated with the use of the product, therefore we do not accept complaints.
g) Tightening of the fencing drum cable or dirt on the contact is not a fault.
h) Complaints will not be accepted due to damage caused by improper installation and disassembly of the fencing pads and their components.
i) The blade can cause damage to the carpet. These damages are not covered by the warranty. Defects can be repaired with a dedicated repair kit.
10. Other conditions:
10.1. Our product exchange service: If you return goods after fourteen working days, we can only exchange any product purchased from the Service Provider for another product. Any costs (delivery, packaging) resulting from the exchange are to be paid by the customer. Only the equipment that is unused, in its original condition, clean and unwashed can be exchanged. In the event that the size sent does not match the size ordered by you or if the product is defective, any costs incurred for replacement will be paid by PBT.
10.2. Product changes: we reserve the right to change our product range at any time. We will notify our customers of such changes on our website and in our catalog.
10.3. Further sales: If the buyer sells a product purchased from PBT Hungary Kft to another country, he must first obtain the company’s permission.
10.4. Blades: The bending, flexibility or hardness of the blades may vary within specified standards.
10.5. Colors: The actual color of the products may differ slightly from the colors seen in the catalogue or on the website. There may be a slight color difference between the two production series. For example: blades, grips, leather products, name inscriptions, national color logo or PVC products. The color of the clothing lining or the color of the fencing bags may vary depending on the fashion.
11. Personal data
11.1. The personal data of the customers is used only in accordance with the applicable legal regulations.
11.2. PBT Hungary Kft. stores the data provided by you for a specific purpose, solely for the purpose of fulfilling the Contract and later proving the terms of the Contract. PBT Hungary Kft. will not disclose your data to third parties, unless the third party acts as a subcontractor / contributor of PBT Hungary Kft. during the performance of the Contract:
Name of the customer
Full shipping address
Other communication (possible dates of receipt)
Order amount including delivery fee (in case of cash on delivery)
Telephone number and other availability of the customer.
11.3. The supplier and his agent shall keep the data strictly confidential.
11.4. PBT Hungary Kft. may later inform the customer about its promotions and news in the form of an electronic newsletter at the e-mail address provided during the registration, which the customer may cancel in writing by sending an e-mail to firstname.lastname@example.org.
12.1. PBT Hungary Kft. shall not be liable for any damages resulting from the fact that the Customer forgets his / her password or becomes available to unauthorized persons for any reason not attributable to the company.
12.2. PBT Hungary Kft. shall not liable for any damage caused by connecting to the Website. The Customer is obliged to protect his / her computer and the data on it.
12.3. The descriptions and images on this page are for reference only. PBT Hungary Kft makes every effort to ensure that the data is accurate. PBT Hungary Kft. does not take any responsibility for any prescriptions.
12.4. PBT Hungary Kft. is not liable for any damages in the following cases:
- In the event of a malfunction that prevents you from logging on to our website and placing an order there.
- Damage due to any hardware or software failure of your computer or loss of Internet connection.
13.1. All data, descriptions, informative text, images on the website, as well as the graphic and technical structure of the site, the way in which its functions are implemented, in the form shown on these pages without the consent of the copyright owner, constitute copyright infringement and have legal consequences.
13.2. Anyone can place a link to the main page of the website on their own interface without our express consent. Links to internal pages may be placed if they contain the path of the entire page and not only a single element (e.g. image), or if the content of the page is not affected in any way, they do not contain additional parameters. It is forbidden to place a link in such a way that it displays the website as part of another page.
14. Place, time and method of complaint handling
14.1. The Customer may submit consumer complaints related to the Product or the activities of the Service Provider by using the contact details indicated in the introductory provisions of these GTC. The Service Provider shall, if possible, rectify the oral complaint containing the quality objection. If it is not possible to remedy the oral complaint immediately due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider shall keep a report on the complaint, which it shall keep for 5 (five) years.
14.2. The Service Provider shall provide a copy of the minutes to the Customer on the spot in the case of an oral complaint communicated in person, or if this is not possible, it shall act in accordance with the rules applicable to the written complaint detailed below. In the event of an oral complaint - not related to a quality complaint - communicated using the telephone or other electronic communication service, the Service Provider shall send a copy of the minutes to the Customer no later than at the same time as the substantive reply. Even in the case of a quality complaint, the Service Provider shall act in accordance with the law when handling complaints. The deadline does not include the date of receipt of the complaint. If the complaint is rejected, the Service Provider shall inform the Customer of the reason for the rejection in a verifiable manner.
15. Law enforcement possibilities
15.1. Conciliation Board
A) If any consumer dispute between the Service Provider and the Customer is not settled during the negotiations with the Service Provider, the Customer qualifying as a consumer may apply to the Conciliation Board competent according to his / her place of residence or stay, or to the Conciliation Board competent according to the Service Provider’s registered office.
You can also find information on the contact details of the Conciliation Boards in Annex no. 2 of these GTC and on the following page: http://www.bekeltetes.hu/index.php?id=testuletek
B) The competent Conciliation Board according to the registered office of the Service Provider: Conciliation Board Budapest (seat: 1016 Budapest, Krisztina krt. 99. 3rd floor 310., mailing address: 1253 Budapest, Pf.: 10., e-mail address: email@example.com, fax: +36-1-488-2186, telephone: +36-1-488-2131). The Service Provider uses the conciliation panel procedure and is obliged to cooperate in it.
C) For the purposes of the rules applicable to the Conciliation Board, a consumer is also considered to be a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise that buys, orders, receives, uses or procures a product, or is recipient of any commercial communication offer related to the product.
D) All conciliation boards, i.e. the conciliation board competent according to the place of residence of the consumer or the registered office of the Service Provider, are entitled to intervene in cross-border disputes between the consumer and the trader related to online sales or service contracts.
15.2. Dispute resolution procedure through the European Union’s online dispute resolution platform: In the case of a cross-border consumer dispute related to an online sales contract, consumers have the option of settling their cross-border disputes related to online purchases electronically at the following link: [https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home.show] available through the electronic complaint submitted on the online platform. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU
15.3. Making a complaint to the Consumer Protection Authority: The Buyer qualifying as a consumer is entitled to make a complaint to the competent authority according to the registered office of the Service Provider, i.e. to the Consumer Protection Department of the Government Office of the Capital City of Budapest. (address: 1051 Budapest, Sas u. 19. III. em., telephone: (1) 450-2598, e-mail: firstname.lastname@example.org). Contact details of consumer protection authorities: http://www.kormanyhivatal.hu/hu/elerhetosegek
15.4. Initiation of legal proceedings: The Buyer has the right to enforce his / her claims in court proceedings. Any legal proceedings take place in compliance with the regulations of Act CXXX of 2016 on Civil Procedure.
15.6. The Service Provider also accepts any complaints from the Customers in person, by e-mail and by telephone. Contact details can be found on the website and at the beginning of the GTC.
16. Miscellaneous and final provisions
16.1. Matters not regulated in these business rules and related documents shall be governed primarily by the Civil Code and the legislation on electronic commerce and distance contracts.
16.2. Company details:
PBT Hungary Kft.
Address: 1139 Budapest Teve u. 9/D.
Tax number: 12335990-2-41 Company registration number: 01-09-667141, MKEH registration number: C/003 550
Annex no. 1.: Sample Withdrawal Statement (in case of withdrawal of a Customer who qualifies as a Consumer, within 14 days)
Recipient: PBT Hungary Kft. 1139 Budapest, Teve u. 9/D.
I, the undersigned declare that I exercise my right of withdrawal in connection with the contract for the sale of the following product(s):
Designation of the product: .............................................................
Date of conclusion of the contract:........................................................
Name of the Customer: ...............................................................
Address of the Customer:.......................................................................
Signature of the Customer (in case of paper based message)
Annex no. 2: Contact details of conciliation boards:
Conciliation Board Baranya County
Address: 7625 Pécs, Majorossy I. u. 36.
Telephone: +36 72 507-1524
Fax: +36 72 507-152
Conciliation Board Bács-Kiskun County
Address: 6000 Kecskemét, Árpád krt. 4.
Mailing address: 6001 Kecskemét Pf. 228.
Telephone: +36 76 501 525, +36 70 702 8403
Conciliation Board Békés County
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: +36 (66) 324-976, 446-354, 451-775
Fax number: +36 (66) 324-976
E-mail address: email@example.com
Conciliation Board Borsod-Abaúj-Zemplén County
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: +36 (46) 501-091, 501-870
Fax number: +36 (46) 501-099
Conciliation Board Budapest Békéltető Testület
Address:1016 Budapest, Krisztina krt. 99.
Telephone number: +36 (1) 488-2131
Fax number: +36 (1) 488-2186
E-mail address: firstname.lastname@example.org
Conciliation Board Csongrád County
Address: Címe: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: +36 (62) 554-250 extension 118
Fax number: +36 (62) 426-149
E-mail address: email@example.com
Conciliation Board Fejér County
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Telephone number: +36 (22) 510-310 vagy 510-323
Fax number: +36 (22) 510-312
Consiliation Board Győr-Moson-Sopron County
Address: 9021 Győr, Szent István út 10/a.
Telephone number: +36 (96) 520-217
Fax number: +36 (96) 520-218
E-mail address: firstname.lastname@example.org
Conciliation Board Hajdú-Bihar County
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Telephone number: +36 (52) 500-710 or 500-745
Fax number: +36 (52) 500-720
E-mail address: email@example.com
Conciliation Board Jász-Nagykun-Szolnok County
Address: 5000 Szolnok, Verseghy park 8. 3rd floor, room 305.-306.
Telephone number: +36 (56) 510-621
Conciliation Board Nógrád County
Address: 3100 Salgótarján, Alkotmány út 9/a
Telephone number: +36 (32) 520-860
Fax number: +36 (32) 520-862
E-mail address: cím: firstname.lastname@example.org
Conciliation Board Pest County
Address: 1119 Budapest, Etele út 59-61. 2nd floor 240.
Mailing address: 1364 Budapest, Pf.: 81
Telephone and fax: +36 (1)- 269-0703 vagy 784-3076 or 784-3149
E-mail address: email@example.com
Conciliation Board Szabolcs-Szatmár-Bereg County
Address: 4400 Nyíregyháza, Széchenyi u. 2.
E-mail address.: firstname.lastname@example.org
Conciliation Board Tolna County
Address: Cím: 7100 Szekszárd, Arany J. u. 23-25.
Conciliation Board Vas County
Address: Cím: 9700 Szombathely, Honvéd tér 2.
Conciliation Board Veszprém County
Address: 8200 Veszprém, Radnóti tér 1. Pf.: 220
Telephone: 06-88-429-008, 06-88-814-111
Conciliation Board attached to Chamber of Commerce and Industry of Zala County
Address: 8900 Zalaegerszeg, Petőfi u. 24.
The current addresses of the Conciliation Boards can be found on the following website: