Frequently Asked Questions
Why can’t I pay immediately at ordering?
Shipping costs are not included in the prices of the goods. Therefore it has to be calculated and added to the total price. After this is done, the status of the order is modified to ’confirmed’ and the payment can be settled.
Why are the shipping costs not indicated on the website
Terms of delivery depend on the applied mode of delivery and its destination. In order to provide the most optimal prices, calculation of the shipping costs are based on your order weight and dimensions. Thus shipping costs are not standardized and cannot be indicated beforehand.
After I pay, how long does it take to deliver my order?
Delivery time depends on the ordered items: quantity, the type of item and the number of orders placed before yours. If anything special, out of stock item, is ordered, the delivery will take longer than a couple of days. This waiting time will be denoted by us.
Why are the NET and GROSS prices the same in my order if I’m a NON EU resident?
If you are outside from the EU, you have to pay the NET prices of the products. Therefore in our webshop system, if you are logged in, in the section ’GROSS price’, it is also the NET price that is indicated. Please avoid tha fact that it is written as GROSS price.
Once you log out, you can see the real GROSS prices.
Are there any import duties and taxes that I need to pay if I order
It is possible but we are not aware of and cannot affect these costs. Import duties and taxes differ in every country. The information about this needs to be obtained locally. Therefore such costs are not included in the prices of the products. If this is your first time ordering from abroad, it is advisable to ask the local customs office whether you have to pay any duties.